Shipping FAQ

How do you ship your orders?  What do you recommend?
We ship via the United States Postal Service or FedEx only. We only ship via Priority Mail in the United States and its territories when if you choose the USPS. If you are an International customer we can ship both Priority Mail or Express Mail. With FedEx we offer many services such as Overnight, 2nd Day Air and even Ground/Home Delivery.  The Postal Service is the fastest and most cost effective option in our opinion.  If you don't have postal service in your area, FedEx ground/home delivery is the next best option.

What is your cut off time for shipping? Will my order ship the same day?
We try our hardest to ship the same day but we can only guarantee that your order will ship by the next business day.  With that said our normal cut off time for your order to ship the same day is 12:00 PM PST Monday through Friday for both FedEx and the Postal Service. This doesn't always guarantee that it will ship the same day as we only guarantee that your order will ship by the end of the next business day at the earliest.  For FedEx Overnight or 2nd Day Air orders your order will ship the same day 99% of time if you place your order before the cut off time. All orders will ship by the second business day at the latest.

How long does it take for me to receive my order if I choose the Priority Mail option?
If shipping via the USPS it usually only takes 2 days for it to make it to your door but can sometimes take 3. When looking at last year's delivery times about 85% of the time it only took 2 days. The Postal Service method is actually quite fast as they work 6 days a week. If you ordered before noon on Wednesday for example you would most likely receive your order on Friday. If you ordered on Friday you would most likely receive your order the following Monday.

How long does it take for me to receive my order if I choose the FedEx Ground/Home Delivery option?
If shipping via FedEx Ground/Home Delivery option it can take up to 6 business days for it to reach your home. Please see the map below for a better idea on how long it will take to get to you.

 

How long does it take for me to receive my order if I choose the FedEx Overnight?
If your order is in by 12:00 PM PST Monday through Thursday it will arrive the next day and by the time criteria you have chosen. If you place your order on Friday you will receive your order on Monday. Saturday service is not available on our website. If you would like Saturday delivery please phone your order in as not all addresses quality for this option. If you place your order after 12:00 PM PST we can't guarantee your order will ship the same day but we will try and if not it will ship the next business day.

Do you ship Internationally? If so what is the cost?
Yes, we do so almost daily. The price can range depending on the service you've selected. The best way to get a quote is to add the items you want to the cart and proceed to the checkout process. After entering in your address information and then selecting your shipping address you will get the available services to your country. If you decide not to proceed to the payment screen all the address information you entered is deleted from our system automatically.
International customers are responsible for all duties, taxes and or other fees imposed by your country.

How do I get a shipping quote online?
The fastest and easiest method is to add all the items you want to the cart and proceed with the checkout process. After entering in your address information and then selecting the shipping address you will get a few shipping quotes. If you decide not to proceed to the payment screen all the address information you entered is deleted from our system automatically.

Do you ship discreetly?
Yes, We only ship in plain brown or white boxes with no mention of Enema or our company name on the shipping label. If you are an international customer then our company name will be on the customs forms and the shipping label. We will use the word catheter instead of enema.

What about import duties and taxes for people not in the United States?
You as the receiver are responsible for all duties and taxes imposed to you by your government.  We don't know the estimated cost so please check with your government for more information.